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These terms set out the rules that apply to your BP9 account and to everything you do with it: registering, verifying your details, funding your account, betting, claiming a promotion, and withdrawing your money. By creating an account and by continuing to use it, you accept the rules below. Where an individual promotion, the VIP programme or the referral scheme has its own published conditions, those conditions apply in addition to these terms.
We have written this document in plain English so that you can check a rule quickly. If anything here is unclear, our customer support team is available through live chat at any hour.
You must be at least 18 years old, and you must also be of legal age in the place where you live, whichever is higher. When you register, you confirm your age and your acceptance of these terms. We may ask for proof of age at any point, and an account can be suspended until that proof is provided.
Each member may hold one active account only. Where a member holds more than one account, bonuses and winnings on those accounts may be removed. Officers, employees and agents of BP9, and their immediate relatives, may not open member accounts.
You must register in your own name and with your own contact and payment details. Registering on behalf of another person, or allowing someone else to use your account, is not permitted.
Registration requires a username, a mobile number and a password. The referral field is optional and is where an invite code goes if you have one. Your username cannot be changed afterwards, so choose it carefully.
Your profile details must be accurate and kept up to date. The name in My Name must match the name on the bank account or e-wallet you use to deposit and withdraw, because payments are checked against it. A mismatch will hold up a withdrawal, so correct the name before you transact rather than afterwards. Your date of birth also matters: it is used for age checks and it determines eligibility for the birthday reward, and corrections are handled through live chat with identity documents.
Your mobile number is verified by SMS one-time password. The verification prompt appears when you first open Withdraw, and you can also request it from your profile. Some features and any VIP upgrade require full verification at Pro level, which is completed from the member area. We may request identity or address documents, and we may run additional checks where activity on an account needs clarification.
You are responsible for your login details and for any activity carried out with them. Keep your password private, use a password you have not reused elsewhere, and change it if you suspect anyone else has seen it. The same applies to the separate game password used for an app-based provider.
Never share a password or a one-time password with anyone, including anyone who contacts you claiming to represent us. If you receive a payment request or an instruction you did not expect, verify it with our own support team before you act on it, and carry out transactions only through the member area and an authorised agent.
If you forget your password, request a reset from the login form; the new password is sent by SMS to your registered mobile number. A forgotten username is recovered through live chat, using the mobile number registered to the account.
Funds can be added by FPX, by supported e-wallets, by DuitNow QR and by bank transfer. A payment gateway, such as our Eeziepay, Help2pay or Fastpay partners, asks for your online banking credentials and your own bank’s two-factor confirmation, and the amount reaches your Main Wallet once the payment completes.
Deposits must come from an account held in your own name. We do not accept payments made from the account of a friend, a relative or any other third party.
For a manual bank transfer, check the receiving account details shown on your Deposit page before every single transfer, because they can change. Do not write BP9, Slots, Casino, Betting or any other gambling-related word in the reference or remark field. After you have paid, return to the deposit form, enter the exact amount you transferred and upload the receipt. Receipts are also required for cash deposits made at a machine.
Transactions below the minimum shown on the transaction page may be rejected. Each deposit carries a 1x turnover requirement, which means the deposited amount must be bet once before it can be withdrawn. This applies whether or not you claim a promotion.
Your account has a Main Wallet and a separate wallet for each game provider. Deposits arrive in the Main Wallet and withdrawals are paid from it, but bets are placed from a provider wallet.
Before you can play, open Transfer in the wallet area, select the provider you want and move funds across. An approved deposit that has not been transferred will produce an insufficient funds message inside the game, because the provider wallet is still empty. Funds can be moved back to the Main Wallet in the same way, subject to any promotion lock described below.
Withdrawals are paid from your Main Wallet to a bank account or e-wallet that you have registered under Bank Details. The beneficiary must be you: the name on the receiving account has to match both your registered name and the name that funded the account. Withdrawals are paid in the currency you deposited in.
Your mobile number must be verified by one-time password before your first withdrawal. Requests below the minimum shown on the withdrawal page may be rejected, and we may ask for further documents where an account shows unusual activity.
A request will also be declined in three situations, all of which you can check yourself first. The turnover on your deposits has not been met. The receiving name does not match your registered name. Or a promotion is still active on your account, or its requirements are unmet, because no withdrawal is possible while that is the case.
How much you can withdraw in a day, and how often, depends on your VIP tier. At Bronze the allowance is two withdrawals a day up to MYR 50,000, and both the count and the cap rise with each tier: Platinum removes the limit on the number of daily withdrawals, and Diamond also removes the daily cap. Tier benefits apply from the moment an upgrade takes effect.
BP9 does not add a fee of its own to deposits or withdrawals. Some payment methods, however, charge their own transaction fee, and we do not absorb it: your Main Wallet is credited with the amount we actually receive. We also reserve the right to recover reasonable costs arising from a transaction, and the transaction history in your account records any processing fee applied.
Minimum and maximum bets differ from game to game and from table to table, and the limits in force are displayed inside the game itself.
If a live dealer makes an error, the round is paused while the dealer refers the matter to the pit boss, and players are informed through the table chat. Where the situation cannot be resolved, the round is cancelled and stakes are returned. If a sports result is announced incorrectly, the affected tickets are resettled on the correct result and the provider wallet is reconciled accordingly.
Unless stated otherwise, malfunctions void all pays and plays.
Each offer has its own published conditions, including its minimum transfer, its maximum bonus and its turnover or winover requirement. The conditions of the offer you select apply to that claim in full.
Most bonuses are applied at the point of transfer. Choose the provider under Transfer To, enter at least the minimum transfer for that offer, select the promotion and submit. Rewards such as the weekly rescue bonus and the birthday bonus are claimed from the Rewards page instead, within the window stated in the offer.
Once a bonus is applied, the chosen game wallet is locked until the requirement is met or the balance is used up. Rewards and bonuses are valid for 30 days from activation unless the offer states otherwise, and bonus winnings are removed if the conditions are not completed in that time. A welcome-type bonus can be claimed once per member, and only as your first promotion application. Promotions cannot be combined with each other unless an offer says so.
Turnover, also called rollover or wager, is the total value of the bets you place. Each settled win or loss adds to it, while a draw or a tie adds nothing. A winover requirement works differently: it is a target for accumulated winnings rather than for the amount staked, and the game wallet unlocks when that target is reached.
Not every bet contributes. For a slots offer, only games in the slots category count, so table, arcade, scratch, lottery and video poker rounds do not. Blackjack contributes nothing to turnover. Non-live table games and non-slot games do not count towards a requirement unless the offer states that they do. Where a winning bet exceeds a stated multiplier threshold, only the stake is treated as valid turnover.
Sports bets carry further rules. Bets in the Early category are excluded, and for a pre-match promotion only bets placed and settled within 24 hours count. Bonus funds cannot be placed on outright markets; such bets are cancelled and the bonus forfeited. Virtual sports, mini games, lottery, world events and number games do not count. Odds below 1.50 in decimal format, or 0.50 in Malay odds, do not count, draws do not count, and betting both sides of the same event is prohibited. Cash-out and early-payout bets are also excluded.
Bonuses are offered for normal play. Where an account shows bonus abuse, irregular betting patterns, arbitrage, hedging, both-sides betting, coordinated play across linked accounts or the use of multiple accounts, we may remove the bonus and any winnings derived from it, and the account may be closed. Holding free spins while a bonus requirement is open is not permitted. Turnover generated under a promotion does not count towards cash rebate.
Cash rebate is paid daily on settled turnover from participating games, at the percentage set by your VIP tier and by the game category. It carries no turnover requirement of its own, and it has no minimum or maximum payout. Rebate is calculated on bets settled during the day and credited to eligible accounts by 16:00 the following day, so it is not a real-time payout.
Some providers are outside the scheme, including MEGA888 and QQPoker. Excluded bet types include blackjack tables, non-slot games inside the slots category, virtual sports, number games, early payout and cash-out bets, draws, voided, rejected, cancelled and both-sides bets, and any bet placed while an active promotion’s turnover requirement is running. Rebate cannot be combined with other offers unless stated.
VIP tiers are based on your accumulated deposits over a rolling 365-day period, not on turnover. Upgrades happen automatically once the deposit requirement for the next tier is reached, and benefits start as soon as the upgrade takes effect. In addition to the deposit requirement, an upgrade requires verification at Pro level.
Tier status is not permanent. If an account becomes inactive, or if deposits within the 365-day window fall below the level required, the tier may be adjusted. The birthday bonus is available from Silver upwards and requires ten successful deposits in the 90 days before your birthday; it is credited to the Rewards page on the day, once per year, and carries 1x turnover. A birthday falling on 29 February is credited on 1 March in a non-leap year. We may change the VIP programme and its benefits without prior notice.
You may invite friends using your own referral link or code, which the new member enters in the referral field when registering. The reward becomes payable once your friend has deposited a total of MYR 500 within 30 days of registration, and it is split between you as the referrer and your friend. The reward carries 3x turnover and applies to play with all providers except MEGA888. Issued referral rewards are valid for 7 days and bonus credit for 30 days.
Referral rewards are limited to one per person, household, network address, email address, mobile number, bank account and shared computer. Self-referral, invented invitees and accounts created to harvest referral rewards are treated as abuse. From time to time we also run a squad-based referral programme for approved captains, which is application-based and governed by its own published conditions, including a higher minimum age.
We may suspend, restrict or close an account, and withhold or reverse bonuses and related winnings, in situations that include the following: false, incomplete or misleading registration details; a payment or beneficiary name that does not match the registered account holder; attempting to withdraw before a promotion’s requirements have been met; an account holder below the required age, or proof of age not supplied on request; more than one account held by the same person or household; deposits made from a third party’s account; and suspected fraud, collusion, money laundering or any other unlawful use of the service.
Where an account is restricted while we carry out checks, we may require documents before the account is reinstated or a balance released.
Information you provide when registering, verifying your identity and making payments is used to operate your account, confirm payments, check your age, provide support and protect the account. It is treated as confidential and is not passed to third parties except where the law or a court order requires it. Our privacy notice explains this in more detail.
We may amend these terms, and the conditions of any promotion, the VIP programme or the referral scheme, at any time. The current published version applies, and continuing to use your account after a change means you accept the updated rules. Where these terms are made available in more than one language, the English version prevails.