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Betting and casino play are a form of paid entertainment. Money staked on a game is money spent on that entertainment, and any return is a possibility rather than a plan. BP9 asks every member to play on that basis: with money you can afford to lose, for an amount of time you decided on in advance, and never as a way to earn an income or recover a debt.
This page explains our approach to safer play, the age rule that applies to every account, the warning signs that indicate gambling has stopped being recreational, and the independent organisations that help people affected by it.
We want members to enjoy our games and to stay in control of what they spend. That means being straightforward about how our products work, so nobody misunderstands what a wager, a bonus or a rebate actually is. Promotional credit is not free money: offers carry turnover or winover requirements, and the funds involved stay committed to further betting until those requirements are met or the credit is gone. Daily rebates are a small percentage returned on settled turnover, not a reliable income stream.
We also take preventing underage access seriously, and we expect members to help us by keeping their account details to themselves. If you ever have a question about your account, our customer support team is reachable through live chat, 24 hours a day, every day of the week.
You must be at least 18 years old, and of the legal age required where you are, to open an account or place a bet with us. When you complete the registration form and press JOIN, you are confirming your age and accepting our terms.
Age is not a formality for us. We may ask for proof of age at any point, and we may suspend an account until acceptable documentation has been provided. If you are under 18, do not attempt to register, and do not use an account belonging to an adult.
Problem gambling can develop gradually, and the person affected may be the last to notice. Read the following statements and answer each one honestly about the past few months.
Three or more yes answers are a strong signal to stop and seek help. If any thought of self-harm is present, treat that as urgent and contact a medical professional or a support organisation straight away.
Control is easier to keep than to recover, so the useful decisions are the ones you make before you open a game.
Work out what you can lose in a month without it affecting rent, bills, food, debts or savings. That figure is your entertainment budget. Deposit from it and nothing else. If the budget is gone before the month is, the month is over as far as gambling is concerned.
Time matters as much as money, because long sessions wear down judgement. Decide in advance how long you intend to play, and stop when you reach it, whether you are ahead or behind. Breaks help too: stand up, leave the screen and do something unrelated before you decide whether to continue.
Chasing losses is one of the most damaging habits in gambling. Increasing your stakes to win back a loss does not improve your odds; it only increases how much is at risk. A lost session is a spent entertainment budget, not a debt waiting to be collected. If you feel the urge to deposit again immediately after a loss, that is the moment to close the lobby.
Do not gamble with borrowed money, a credit line, money belonging to someone else or funds set aside for a commitment. Only your own bank account may be used to fund a BP9 account, and that rule exists for good reasons on both sides.
A welcome bonus, reload bonus, rescue bonus or daily rebate is part of the entertainment, not a second income. Bonus funds usually have to be wagered several times over before anything can be withdrawn, and while a promotion is running, the wallet holding it stays locked. Count promotional credit as play value, and count only what you have actually withdrawn as money you have.
Your account keeps a history of transactions, transfers and betting activity. Reviewing it every so often is a quick reality check, because the honest total can differ from the remembered one.
Adults who play at home are responsible for making sure minors cannot reach the account.
If gambling is causing harm to you or to someone you care about, help does not have to come from us. Several independent support organisations provide free, confidential information, counselling and peer support to people affected by gambling, including family members:
These organisations are independent of BP9. Contacting them costs nothing, and you do not need to have reached a crisis point before you speak to someone. Telling one trusted person in your own life is often the hardest and most useful first step.
For anything to do with your account, our support team is available 24 hours a day through live chat. You can raise questions about your account and about how deposits, transfers, withdrawals and promotions work. They will never ask for your password or a one-time code, and you should never share either with anyone who does.
If you decide that gambling is no longer something you want in your life, act on that decision quickly: stop depositing, step away from the games, and reach out to one of the independent organisations above for support in keeping to it.